Advise | Enhance | BSP Managed Service | |
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Support Services | |||
Support of Existing Implemented Features | |||
Standard Report Customization Help | |||
Standard Report Creation | |||
Complex Report Creation & Customization Requiring Scripting, SQL, Complex Formulas, Advanced PDFs |
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Saved Search Help | |||
Saved Search Creation | |||
Complex Saved Search Creation Requiring Scripting, SQL, Complex Formulas, Advanced PDFs |
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Dashboard Help For Pre-Existing Dashboards |
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Custom Form Creation Not Including Forms Requiring Custom Scripting |
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Complex Form Creation Including forms that require custom scripting |
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Form Customization Support |
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Custom Field Support | |||
Complex Field Creation Including fields that require custom scripting |
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Workflow Support Pre-Existing Workflows, No Scripting |
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Workflow Creation Not Including Workflows Requiring Custom Scripting |
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Advanced PDF Support For pre-existing resources |
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Advanced PDF Creation |
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Complex Workflow Creation Including workflows that require custom scripting |
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User Creation & Access Provisioning | |||
Role Permission Support | |||
Role Permission Administration | |||
Annual Customer Engagement Session A $2000 Value! |
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Semi-Annual Customer Engagement Session A $4000 Value! |
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New Release Testing With Client Provided Template & Test List |
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Bi-Annual Version Release Support | |||
Strategic NetSuite Consulting | |||
Custom Application Support Including Scripting, Integration or Software Development |
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End User Training | |||
Admin Training |
Our Support Matrix
Your Guide BSP Support Services
BSP Support Packages require a minimum 1 year commitment and are billed monthly. Advise and Enhance Support pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR). Minimum monthly rate shall be $600 for Advise, $2500 for Enhance. BSP Managed Service is sold at fixed rates. Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)
†Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a BSP Support Team member. BSP Managed Service can include SuiteScripting or customization of forms, reports, dashboards and fields. Projects that are scoped at less than 20 hours are eligible for BSP Managed Service.
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