Our Support Matrix

Your Guide BSP Support Services

Advise Enhance BSP Managed Service
Support Services
Support of Existing Implemented Features
Standard Report Customization Help
Standard Report Creation
Complex Report Creation & Customization
Requiring Scripting, SQL, Complex Formulas, Advanced PDFs
Saved Search Help
Saved Search Creation
Complex Saved Search Creation
Requiring Scripting, SQL, Complex Formulas, Advanced PDFs
Dashboard Help
For Pre-Existing Dashboards
Custom Form Creation
Not Including Forms Requiring Custom Scripting
Complex Form Creation
Including forms that require custom scripting
Form Customization Support
Custom Field Support
Complex Field Creation
Including fields that require custom scripting
Workflow Support
Pre-Existing Workflows, No Scripting
Workflow Creation
Not Including Workflows Requiring Custom Scripting
Advanced PDF Support
For pre-existing resources
Advanced PDF Creation
Complex Workflow Creation
Including workflows that require custom scripting
User Creation & Access Provisioning
Role Permission Support
Role Permission Administration
Annual Customer Engagement Session
A $2000 Value!
Semi-Annual Customer Engagement Session
A $4000 Value!
New Release Testing
With Client Provided Template & Test List
Bi-Annual Version Release Support
Strategic NetSuite Consulting
Custom Application Support
Including Scripting, Integration or Software Development
End User Training
Admin Training

BSP Support Packages require a minimum 1 year commitment and are billed monthly. Advise and Enhance Support pricing is dependent upon your Total Annual NetSuite License Expenditure (AAR). Minimum monthly rate shall be $600 for Advise, $2500 for Enhance. BSP Managed Service is sold at fixed rates. Support available 9:00am - 5:00pm North American Hours (i.e. we're open 9-5 on the East Coast and West Coast)

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†Guaranteed Support - Business Solution Partners guarantees same-day response to any support request received before 3pm EST. Support requests received after 3pm EST are guaranteed a next day response. Advise and Enhance tiers guarantee access for two (2) client employees to utilize the resources of a BSP Support Team member. BSP Managed Service can include SuiteScripting or customization of forms, reports, dashboards and fields. Projects that are scoped at less than 20 hours are eligible for BSP Managed Service.

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